COMPLAINTS POLICY
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
OUR PROCEDURE
| Call us on: | 0800 136658 |
| Or write to us at: | Blockbusters Contracts Ltd The Old Barn Ranscombe Lane Glynde East Sussex BN8 6AA |
| Or email us at: | info@blockbusters.co.uk |
We aim to respond within 2 days of receiving a complaint and where possible, will provide you with a date to remedy any issues raised.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
Contact the teamOur Services
- Blocked Drains
- Commercial
- CCTV drain surveys
- Drain Installation
- Drain Insurance Advice
- Drain lining
- Drain maintenance servicing contractors
- Emergency plumber
- Drain Repairs
- Irrigation systems
- Septic tank clearance and maintenance
- Saniflo engineers repairs and servicing
- Sewer Cleaning
- Sewer repair
- Water leak detection and leaking pipe repair
- Water main repairs
- Soakaways
- Drain and sewer pipe repair and lining